Frequently Asked Questions (FAQ)
What is AbacaEats?
AbacaEats is a virtual food hall where you can get all sorts of great food from your favorite Abaca Group brands, plus our new brands of multiple cuisines! Orders placed on the website are for pick-up only. Find us on GrabFood, for delivery to your doorstep.
How do I use AbacaEats?
So easy! Just go to abacaeats.com, sign up (we’ll ask for your name, contact number, and email. No worries, we’ll only use the information for AbacaEats) and bam, you’re inside our virtual food hall! Jump into one brand or cuisine to the next, and order to your heart’s delight! We’d advise you to not order too much but it’s just so much fun!
How does AbacaEats work?
It’s as easy as 1,2,3... ok, and 4!
All available brands can be mixed and matched in one order transaction. Go to any and all brands you prefer, and pick your items. At AbacaEats.com, you get all the good eats from multiple cuisines in one click.
Put all your choices in the cart by clicking “Add To Cart”. If you have special requests or instructions, you can specify them with each item. You can even name who gets what.
Checkout and Pay
Do a final check of the contents in your cart, and when you’re good with your choices and instructions, head on to Checkout to make your payment. AbacaEats.com prefers going cashless! Please pay using any of your debit/credit card (VISA or MasterCard), or e-wallet (Maya or GCash).
So, your order is complete (Thanks!). Our AbacaEats central kitchen will now prepare your food and carefully pack it with our usual love and exacting standards. Once it's ready to go, we will contact you via SMS to let you know that your order is ready for pick-up.
What is the cut-off time for placing an order?
We are open to accept orders every day from 11:00 AM until 9:59 PM only.
Is there a minimum order value at AbacaEats.com?
There is a minimum order of P149 pesos per purchase in AbacaEats.
What are the accepted payment methods in AbacaEats.com?
AbacaEats.com accepts a variety of cashless payment methods like debit/credit cards (VISA and MasterCard), and Maya, or GCash.
Is my credit card information secure in AbacaEats?
AbacaEats, the website or any of its staff do not have access to a customer’s credit card information.
All cashless payments (credit/debit cards and Paymaya e-wallet) are processed through Paymaya and the only information shared with AbacaEats is the customer’s name and the last four digits of the card used for confirmation.
Feel free to check out Maya for its world-class security features.
How is the food packaged?
Packaging always depends on the type of food you’ve ordered. We take great care that the packaging maintains the correct temperature for as long as possible so that the food gets to you looking and tasting as good as it did when it left our kitchen.
About My Order
What if I have food allergies?
For most meals that you order through AbacaEats, you’ll be able to add special instructions to let us know about any modifications you may need. We will do our best but cannot guarantee that we will be able to accommodate them. Visit this page for a list of allergens present in our dishes. Please note we use nuts, soy, shellfish, dairy and wheat in our production facility and if you are allergic you probably should use common sense like you would with any product you purchase or consume.
What if something is wrong with my order?
We have a dedicated team that looks after your entire AbacaEats experience, from the moment you place an order right through to it arriving to you.
However, we do understand that sometimes things might go wrong. We’re here to help.
Just contact our support team by calling our Customer Care Center (032-342-ABACA) or email us at
firstname.lastname@example.org or go to “Contact Us” on the website and we’ll take care of your issue.
What if I want to make changes to my order?
We are unable to make changes or cancel orders once placed as we start the cooking process immediately. We ask that you are absolutely sure and check your order carefully before completing your order.
What if my order is unreasonably delayed?
Where we can, we will always try and proactively reach out to you if we become aware that your order may not be ready on time. We’ll let you know if there are adjustments to when your order is ready for pick-up.
You can start your AbacaEats experience right now by going to abacaeats.com.